Privacy Policy

1. Information We May Collect

We may collect information that you voluntarily provide to us, including:

• First name
• Last name
• Email address
• Telephone number
• City and state
• Preferred contact method
• Bicycle type
• Bicycle brand or model information
• General service or repair concerns
• Messages you submit
• Photos voluntarily provided through supported systems
• Other information you choose to provide

We may also collect certain technical information automatically, which may include:

• Internet Protocol address
• Browser type
• Device information
• Operating system
• Pages visited
• Date and time of website activity
• General website usage information

2. Information You Should Not Submit

Our general contact form is not intended for highly sensitive information. Unless we specifically provide a secure method, please do not submit:

• Passwords
• Full payment card numbers
• Social Security numbers
• Financial account information
• Government identification numbers
• Highly sensitive personal information

If you need to provide information related to a payment or other sensitive matter, contact us directly for appropriate guidance.

3. How We May Use Information

We may use information to:

• Respond to inquiries
• Communicate with customers
• Discuss requested services
• Review general service requests
• Coordinate possible next steps
• Improve our website
• Maintain records
• Maintain website security
• Prevent fraud or misuse
• Comply with applicable legal obligations

4. Communications

If you provide a telephone number or email address, we may use it to respond to your inquiry. Electronic communications may involve security risks. Please avoid sending highly sensitive information through unsecured email or general website forms.

5. Information About Bicycles and Service Requests

Information about a bicycle, its condition, or a service concern may be used to understand and respond to a service inquiry. Submitting information does not guarantee that a particular service or repair can be provided.

6. How Information May Be Shared

We do not sell personal information for unrelated third-party marketing purposes. We may share information when reasonably necessary:

• With technology providers
• With website hosting providers
• With email or form processing services
• With professional advisors
• To comply with legal obligations
• To protect the security, rights, or property of the Company or others
• In connection with a business transaction
• With your consent or direction

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to support functionality, security, and general analytics. You may manage certain cookies through your browser settings. Some website functions may be affected if cookies are disabled.

8. Analytics

We may use analytics tools to understand general website activity and improve website performance. Third-party providers may maintain their own privacy policies.

9. Data Security

We use reasonable administrative and technical measures designed to protect information. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. You provide information online at your own risk.

10. Data Retention

We may retain information for as long as reasonably necessary to:

• Respond to inquiries
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Protect security
• Enforce agreements
• Fulfill legitimate business purposes

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, availability, privacy practices, or security. Review the privacy policy of third-party websites before providing personal information.

12. Your Privacy Choices

Depending on applicable law, you may have rights concerning certain personal information. You may contact us to request information about correcting or updating information. Certain information may need to be retained for legal, security, accounting, or legitimate business purposes.

13. Children's Privacy

Our website is not intended to encourage children to independently submit personal information. Parents or legal guardians should provide information relating to minors when appropriate.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date may be revised when changes are made.

15. Contact Us