Refund Policy
Effective Date: August 28, 2026
EBIKE MOBILE LLC (“EBIKE MOBILE,” “Company,” “we,” “us,” or “our”) is committed to addressing legitimate billing concerns and reviewing appropriate refund requests. This Refund Policy applies to payments made directly to EBIKE MOBILE LLC unless a separate written agreement applies.
1. General Policy
Refund requests are reviewed based on the circumstances of each transaction. A refund may be considered when:
- A payment was processed in error
- A duplicate payment occurred
- An overpayment was received
- A billing error occurred
- A service was canceled before applicable charges were incurred
- A refund is required by applicable law
Submitting a refund request does not automatically guarantee a refund.
2. Services Already Performed
Services that have already been properly performed may generally not be refundable. However, legitimate concerns involving billing errors, duplicate charges, or other relevant issues may be reviewed.
3. Diagnostic and Evaluation Services
Where a diagnostic, inspection, evaluation, or assessment service has been completed, fees associated with the completed work may not be refundable unless:
- A billing error occurred
- A duplicate payment occurred
- A refund is required by applicable law
- Another written agreement provides otherwise
4. Parts and Special Orders
Parts may be subject to manufacturer, supplier, or return requirements. Special-order items may have different refund eligibility. If a part has been installed, used, damaged, or cannot be returned to the supplier, a refund may not be available. Any applicable return or restocking requirements may be discussed when relevant.
5. Duplicate Payments
If you believe you were charged twice, contact us promptly. We will review available payment records. If a duplicate payment is confirmed and there is no valid outstanding balance that legally or contractually affects the transaction, an appropriate refund may be issued.
6. Payment Errors
If you believe a payment amount was processed incorrectly, contact us. Provide:
- Your name
- Approximate payment date
- Approximate amount
- General description of the concern
Do not send full payment card information through unsecured email.
7. Canceled Services
Refund eligibility following a cancellation may depend on:
- Whether services have already been performed
- Whether parts were ordered
- Whether expenses were already incurred
- Applicable agreements
- Applicable law
Contact us to discuss a specific situation.
8. Approved Refunds
Approved refunds may be processed using the original payment method when practical and permitted. In some circumstances, another method may be necessary for security, legal, banking, or processing reasons.
9. Processing Time
Refund processing times may vary depending on:
- Payment method
- Financial institutions
- Payment processors
- Account review
- Verification requirements
We will make reasonable efforts to process approved refunds after necessary review.
10. Disputed Charges
If you believe there is a billing error, we encourage you to contact us directly so that we can review the matter. We may review:
- Payment records
- Service records
- Customer communications
- Applicable agreements
11. Unauthorized Transactions
If you believe a payment transaction was unauthorized, contact your financial institution or payment provider promptly and notify us.
12. Changes to This Policy
We may update this Refund Policy. The Effective Date may be revised.
13. Requesting a Refund Review
To request a refund or billing review, contact:
Please provide enough information for us to identify the transaction. Do not send highly sensitive payment information through unsecured email.